We accept order cancellations and refunds within 12 hours of creating the order - AS LONG AS THE VIDEOS ARE NOT DELIVERED!
Generally speaking, if there's any problem related to the quality of the video or if we couldn't meet your expectations (even after several attempts and revisions), we will issue you a refund, with no questions asked!
All in all, your satisfaction is our top priority. Period. We'll never let you leave empty-handed or dissatisfied... This explains why our refund policy is that short!
Please check the "How to use" and "Support" pages before placing your order, and If you have any doubts or questions we are happy to assist you! You can contact us and we'll make sure to respond as quickly as possible. Usually, our average response rate is 1-3 hours!